Privacy Policy

Terms & Privacy Conditions

Caledonian Optical ("us", "we", or "our") operates www.caledonianoptical.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Your Privacy

At Caledonian Optical we are committed to providing a high quality service and we take data protection very seriously. However you choose to interact with us, we will only collect data that is necessary for us to deliver the best possible service. The Caledonian Optical Privacy policy provides detailed information on when and why we use your personal information, how we use it and the very limited conditions under which we may disclose it to others.  

Collection of Personal Information

In addition to your basic contact information (name, telephone numbers and addresses) we will request other relevant details to provide a service, product or information about our products or services to complete a transaction. Examples include subscribing to newsletters, entering a promotion, participating in training, finding an eye care practice, completing online surveys or contacting us with questions or queries, or for product registration.

This information will primarily be collected from you as voluntarily provided to us, but we may also collect it from other sources where it is lawful to do so, including but not limited to, the NHS or other health care providers, institutions or individuals you have authorised to provide information on your behalf, third party service providers, government, tax or law enforcement agencies, and other third parties. Such information can also be combined with information from public sources.

How we use this information

The information that we collect from you is used to ensure we provide you with the best and most appropriate products and services. In addition to your ongoing custom, we will also suggest relevant products, promotions or services that we believe would be of interest.

We use your contact information to respond to queries from you, and where appropriate collect your bank details to collect Direct Debit payments as agreed. We may occasionally contact you to ask for your feedback on services we have provided and to offer the opportunity to trial new products. 

Our policy on storage, processing and retention of your information

To provision and manage our services, your data is stored and processed by Ocuco Software Ltd within their UK facilities. If we collect Direct Debits from you these payments will be processed by Eyecare Payments Ltd. Any third-party company is only permitted to process your data for the specified purposes and in accordance with our instructions.

We retain your information for as long as reasonably necessary to provide our products and services and to maintain records to satisfy tax and other legal requirements.

How and when we may share your Personal Information

Caledonian Optical will not sell, trade, or otherwise transfer to third parties your personal information unless Caledonian Optical provide you with advanced notice.

Where necessary we may disclose your information to health care professionals including the NHS. We may also pass information to external agencies and organisations, including the police, for the prevention and detection of fraud and criminal activity. Should any claim be made, we may pass your personal information to our insurers and if our business is wholly or partially transferred to a third party, your personal information may be one of the transferred assets.

Your rights with respect to the Personal Information we hold

You are entitled to access the personal information that we hold on you; any such request should be made using our contact details below. If any data we hold is inaccurate, this will be corrected promptly on request. In certain circumstances you can request that we erase your data which we will do where this would not prevent us meeting our legal and regulatory obligations. 

Updating your communication preferences

You may ask that we do not send you communications using any of the contact details we hold on our records, this may include your email, SMS, telephone and postal information. You may also request we restrict our communications to clinically necessary messages. Your personal preferences can be changed at any time by using the link at the end of every email and SMS message we send or by contacting us direct.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, location, browser type, browser version, operating system, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Use of Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

Last updated: May 2018